Frequently Asked Questions
Everything you need to know about your journey to glowing skin.
Are Pure Relief products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed with soothing, hypoallergenic ingredients to be gentle on all skin types, including sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day 'Glow Guarantee.' If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund, even if it has been opened.
Are your products cruelty-free and vegan?
Absolutely. Pure Relief is committed to ethical beauty; all our products are 100% vegan and we never test on animals.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our reach to more countries soon.
How should I store my skincare products?
To maintain the potency of our natural active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.